Terms & Ordering Info
Low Price Guarantee
We work hard with our suppliers to make sure that we are able to offer you the best price on their products.
Only one coupon may be applied per purchase
- All orders $49 or more shipping within the Continental US are eligible for free shipping. *Some product exclusions apply.
- We will make every effort to ship your order within 1 business day. Express, Overnight and Second Day orders are usually done first. *This does not apply to Wheelchair Pro Kits, which instead ship within 3-5 business days.
- Whenever possible, we will send you a tracking number you can use to find out when your product will be delivered.
- We do not refund shipping charges for any reason. If your shipment is delayed by the carrier and you are entitled to a refund, you will need to deal directly with the carrier. If necessary, we will help you make a claim.
- Some products are drop-shipped directly from the manufacturer. Their policies and ship times may differ from ours. *Heavy Duty Support Harness, Pet Steps, and Pet Ramp are not eligible for free shipping at this time.
Not sure when to expect your order? Call our Customer Service team toll free at 1-888-253-0777 Monday through Friday. You can also chat, FaceTime, text or email, and we’ll get back to you as soon as possible.
Please Note: All orders are shipped once payment has been received. Orders paid by check will not ship until payment has cleared.
Payment may be made by credit card where the credit card companies will guarantee security. In some cases, trade references or a bank check with funds drawn on a US bank may be required.
Walkin’ Pets products are shipped to over 150 countries around the world. You will be responsible, though, for shipping and handling charges. Your shipping rates are calculated based on your order’s size, weight, and the final destination of the order. The shipping calculator on our shopping cart does not always accurately calculate for International shipping. Email us for a quote on international shipping or get the rate yourself at www.usps.com (post office site) or www.ups.com (UPS site). Our zip code is 03031. All international orders will be verified with customer service thru email before shipping.
USPS Priority Mail Express International™ will arrive at customs in 3-5 business days.
USPS Priority Mail International® will arrive at customs in 6-10 business days.
IMPORTANT: Many countries charge additional taxes, duties, and import fees. You are responsible and agree to find out if any additional charges apply and pay for all of these charges.
Delivery information Walkin’ Pets
For in-stock items (does not apply to Wheelchair Pro Kits) ordered by 12PM Eastern Time.
Orders placed after 12 PM are shipped the following day (weekends and holidays excluded)
Add 1 day for holidays.
Please note that the timing indicated is a guideline only. These times can vary depending on several factors, including adverse weather conditions, holidays or other unforeseen circumstances beyond our control. Packages do not require a delivery signature and may be left at your door or with a neighbor if there is no answer at your residence, at the discretion of the UPS driver.